Frequently Asked Questions

OUR POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

RETURNS

Items purchased from Shop Jayla Kids are eligible for store credit within 3 days of delivery receipt.

*ALL customized items are final sale. No exchange or Store Credit offered.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Customers are responsible for return shipping.

Returns for CREDIT/ EXCHANGE can be sent to:

Please be sure to include your order number and/or the returns form with your return.

 RETURNS RECEIVED 

We will send you an email when your return package is delivered to our warehouse.

Please note, returns do take 5-10 business days to process upon reaching our facility.

You will receive a confirmation email once your return is processed and your credit is issued.

All U.S. orders ship for a $5.99 flat rate, Alaska and Hawaii included! All orders over $50 are on us! That's right, Loves, all orders $50 and up ship FREE!

Although we can't wait to expand, We currently only ship within the United States.

estimated fulfillment + estimated shipping = estimated delivery time

We print your order once it is placed. Fulfillment could take 2-5 business days. Our standard flat rate shipping is 5-10 business days.

*97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. 

Unfortunately, at this time, we do not. We are a small business working with a small team. We wouldn't want to compromise our service by making promises we can not keep. 

DAMAGED ITEMS

If you receive an item that is damaged, Forgive us! Please contact customer service immediately by sending an email to: hello@shopjaylakids.com

All of the T-shirt and Pullovers for mom's are unisex sizes. There is a size chart in each description, Follow the measurements for addition help.If you have more questions please email us Hello@shopjayla.com