Returns

OUR POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

 

NO CHANGES may be made once an order has been placed.

 

RETURNS

Items purchased from Shop Jayla Kids are eligible for store credit within 3 days of delivery receipt.

*ALL customized items are final sale. No exchange or Store Credit offered.

Customers are responsible for return shipping.

Please be sure to include your order number and/or the returns form with your return.

 

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

 

RETURNS RECEIVED 

We will send you an email when your return package is delivered to our warehouse. Please note, returns do take 5-10 business days to process upon reaching our facility.

You will receive a confirmation email once your return is processed and your credit is issued.

 

DAMAGED ITEMS

If you receive an item that is damaged, Forgive us! Please contact customer service within 3 days by sending an email to: hello@shopjaylakids.com so we can send you a replacement.