Return Policy

RETURNS & REFUNDS

At Shop Jayla Kids, we want you to feel confident in your purchase. Please review our return policy carefully before placing your order.

 

ALL SALES ARE FINAL

We do not accept returns or exchanges for:

• Incorrect size ordered

• Change of mind

• Preference-based reasons

Please refer to the size guide provided on each product page before ordering. If you’re unsure about sizing, we encourage you to contact us before placing your order.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item and packaging

Once reviewed, we will provide a replacement or refund, depending on the situation.

 

SIZING DISCLAIMER

Because fit can vary by style and personal preference:

• Size-related issues are not eligible for refunds or exchanges

• Please review measurements carefully before purchasing

 

LOST OR MISSING PACKAGES

If your package is marked as delivered but not received, please contact us as soon as possible so we can assist.

QUESTIONS

For any questions before or after your purchase, contact us at:

📧 Hello@shopjaylakids.com 

By placing an order, you agree to the terms outlined in this return policy.